Refund Policies for Ostomy Care Supply

We hope there's no need to return any order - but if there is - any package eligible for returns must be shipped to: 

Eagle Highland Pharmacy
9010 Crawfordsville Rd
Indianapolis, IN 46234

Please DO NOT return any packages to any other address on the return label, which will cause confusion with our shipping partners. 

Please read on for more details about eligible returns!

If the package is damaged in shipment:
Contact us through the Contact Us page or at (866) 207-5909.

If you received an incorrect item, contact us through the Contact Us page or at (866) 207-5909.

Any items returned MUST be brand-new, unopened and unused. Be sure to tell us your order number so we can check our records.

If your item is Defective
Contact us through the Contact Us page or at (866) 207-5909
within 30 calendar days of your purchase. Be sure to tell us your order number so we can check our records.

If you ordered the wrong item
Contact us through the Contact Us page or at (866) 207-5909
within 30 calendar days of your purchase. The item MUST be brand-new, unopened and unused.

Be sure to tell us your order number so we can check our records.
While we may be able to refund your purchase price for store credit, we are unable to refund any shipping charges.

Nu-Hope Ostomy belts can NOT be returned. Please make sure you have measured correctly.

You may also want to contact Nu-Hope customer service at
(800) 899-5017, Monday - Friday 8 am - 4:30 pm Pacific for assistance in selecting the appropriate ostomy belt before placing your order with us.

Please note that we may not be able to refund your purchase price if your purchase was a special order.