Shipping Policies for Ostomy Care Supply Products
Order Placement Deadlines
Orders placed before 1:00pm, Eastern on Monday - Friday business days will be prepared for shipping on the same day. Orders placed after 1:00pm, Eastern on Monday - Friday will be prepared for shipping on the next business day. Orders placed on Saturday, Sunday or holidays will be prepared for shipping on the next business day.
Thank you for your purchase from our small, family-owned business!
FOR ORDERS SHIPPED TO AN ADDRESS IN THE CONTINENTAL USA
Standard Delivery
A flat rate of $7.50 will be added to cover all shipping and handling charges for an order sent to an address in the continental USA.
Most, but not all, packages will be delivered to the customer's shipping address in the continental USA within 2 business days after being prepared for shipping. Some packages will be delivered within 3 - 4 business days after being prepared for shipping. Please note that this is a general guideline, NOT a guarantee.
Next Business Day Delivery
A flat rate of $29.00 will be added to cover all shipping and handling charges for Next Business Day delivery for packages sent to an address in the continental USA. See below for order placement deadlines..
FOR ORDERS SHIPPED TO AN ADDRESS IN ALASKA, HAWAII OR PUERTO RICO
Standard Delivery, Alaska, Hawaii, Puerto Rico
A flat rate of $7.50 will be added to cover all shipping and handling charges for a shipment under 10 pounds. Since our shopping cart does not calculate weight automatically, we will contact you if your order exceeds 10 pounds.
Two Business Day Delivery, Alaska or Hawaii
We cannot guarantee Next Business Day Delivery to Alaska or Hawaii, however, we can offer Two Business Day delivery for a shipment under 10 pounds. A flat rate of $29.00 will be added to cover all shipping and handling charges for Two Business Day delivery for packages sent to an address in Alaska or Hawaii. Since our shopping cart does not calculate weight automatically, we will contact you if your order exceeds 10 pounds.
Please note that delivery services consider some items to be flammable (adhesive removers, aerosols, alcohol prep pads for example) and will not accept them for air shipment. These items, therefore, cannot be purchased for next day delivery.
FOR ORDERS SHIPPED TO ADDRESSES OUTSIDE THE USA
We have shipped packages outside the United States.
We will determine the actual shipping charges based on destination and package weight and add the shipping cost at the time of purchase. We are NOT responsible for any customs fees your country may charge you so please keep that in mind when ordering.
We generally use UPS International. Please note that delivery takes 4 - 10 business days. Your country's customs processing may also add to delivery time.
Please note that delivery services consider some items to be flammable (adhesive removers, aerosols, alcohol prep pads for example) and will not accept them for air shipment.
Thank you for your purchase!