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Find answers (hopefully!) by clicking on the question.
Please let us know if there is another question we should add here!

Ordering
• What forms of payment do you accept?
• Can I pay by check?
• Can I pay by money order?
• Can I buy supplies without creating an account?
• When will my credit card be charged?
• When do you process and ship orders?
• Can I change my order?
• Can I cancel my order?

Shipping
• What is your holiday shipping schedule?
• When do you process orders for shipment?
• Do you ship to Alaska or to Hawaii?
• Will you ship to post office boxes, APO or FPO addresses or Puerto Rico?
• Does Next Day delivery mean that orders will be delivered on Saturday or Sunday?

Products
• What if I'm looking for a product that isn't listed?
• Do you have a catalog that you can mail?
• Can I get a sample?
• Where can I find these products?
• Can I get an MSDS (material safety data sheet)?

Medicare and Insurance
• If I have Medicare, do I have to pay anything?
• This is the first time I've ordered from you. How does Medicare reimbursement work?
• I've ordered from you before. How do I get my reimbursement from Medicare?
• What if Medicare denies me reimbursement?
• Do you need to have my Medicare paperwork and doctor's prescription before you send supplies I've ordered?
• If I have insurance, do I have to pay anything?
• Do you accept Medicaid?

Privacy and Security
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• Privacy Policy
• Security

Open for use
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Additional Support
• What if I have another question?