Find answers (hopefully!) by clicking on the question.
Please let us know if there is another question we should add here!
Ordering
What forms of payment do you accept?
Can I pay by check?
Can I pay by money order?
Can I buy supplies without creating an account?
When will my credit card be charged?
When do you process and ship orders?
Can I change my order?
Can I cancel my order?
Shipping
What is your holiday shipping schedule?
When do you process orders for shipment?
Do you ship to Alaska or to Hawaii?
Will you ship to post office boxes, APO or FPO addresses or Puerto Rico?
Does Next Day delivery mean that orders will be delivered on Saturday or Sunday?
Products
What if I'm looking for a product that isn't listed?
Do you have a catalog that you can mail?
Can I get a sample?
Where can I find these products?
Can I get an MSDS (material safety data sheet)?
Medicare and Insurance
If I have Medicare, do I have to pay anything?
This is the first time I've ordered from you. How does Medicare reimbursement work?
I've ordered from you before. How do I get my reimbursement from Medicare?
What if Medicare denies me reimbursement?
Do you need to have my Medicare paperwork and doctor's prescription before you send supplies I've ordered?
If I have insurance, do I have to pay anything?
Do you accept Medicaid?
Privacy and Security

Privacy Policy
Security
Open for use
Open for use
Open for use
Open for use
Open for use
Open for use
Additional Support
What if I have another question?